Delivery, Duty & VAT

We provide delivery to the UK, Hong Kong and Singapore.

For all other destinations please contact us for a quote at sales@hpb-wines.com.

UK Duty Paid Deliveries

Standard deliveries are Monday to Friday 8am to 6pm, 2 to 3 working days after the day on which we receive your order. During exceptionally busy periods, such as the run-up to Christmas, delivery hours can be extended up to 8 pm.

The charge for standard delivery to a mainland U.K. address (excluding Scottish Highlands) is £15.00. The charge is the same for ANY order size, from 1 bottle to 20 cases.

Deliveries to the Scottish Highlands, Islands* and Northern Ireland cost £ 18.00 per case of 12 bottles, or part thereof. At the time of writing orders for Northern Ireland are restricted by law as follows :  Private Individuals – maximum quantity 100 litres, Business customers – maximum value £ 135

* Includes – Isle of Wight, Isle of Man, and all Scottish Islands. For Scilly Isles and the Channel Islands please contact us for a quote.

We aim to dispatch all orders within 2 working days. If this is not possible for any reason we will contact you within one working day of receiving your order to advise you of the delay and check whether you still want to place the order.

In most areas of the country deliveries are made by DHL, and if you provide a mobile phone number during checkout then you will receive a text confirming the time of delivery on the morning of delivery.

If you are unlikely to be at home and have somewhere safe to leave the wine please use the “Order Notes” section in the Shopping Cart to leave details but do note that are unable to accept any liability for the shipment after the courier has delivered it.

Europe

We do not supply private customers in the E.C. Trade customers are welcome to contact us to make arrangements for collections (EXW).

Hong Kong

We run door-to-door shipments to Hong Kong by air at least once a week.

Please note that we also offer 2 months free storage to allow you to build an order suitable to ship.

The door-to-door service to a single address in Hong Kong is £50 per 9 litre case with a minimum of £250 per shipment. Insurance cover is available on request and is charged at 1% of invoice value.

Singapore

We run door-to-door shipments to Singapore by air once a week.

Please note that we also offer 2 months free storage to allow you to build an order suitable to ship.

The door-to-door service to a single address in Singapore is £65 per 9 litre case with a minimum of £280 per shipment. Insurance cover is available on request and is charged at 1% of invoice value. Please note that this does not include local taxes – you will be required to pay any Singaporean taxes due to the local agents prior to delivery.

In Bond Wines

Most of our wines are held in bond at LCB Eton Park (Vinotheque), near Derby; a few are at other warehouses. Collections, or transfers to another account at Eton Park are free of charge.

Transfers to other LCB warehouses cost £ 13.80, and to all other bonded warehouses cost £ 18.00.

Deliveries to a freight forwarder for immediate export cost £ 15.00.

Please note that in bond prices only apply for transfers to bonded warehouses in the UK, or for export. For all other deliveries then UK duty and VAT must be paid.

Duty for deliveries in the UK will be charged as follows:

• Wine (11.5 – 14.5 %), still or sparkling – £32.06 per 9L case [£ 2.67 per 75cl bottle]

Wines of 11% and below or of 15% and above have different duty rates, please contact us for current rates.

VAT – Margin Scheme

Where noted on the website as margin scheme, prices include VAT but the VAT is not reclaimable as these goods are sold under the VAT margin scheme for second hand goods. Trade and export customers are welcome to contact us for further clarification.

Collections

Alternatively, we can arrange to prepare your orders to be collected by the freight forwarder of your choice. Collections for orders of 12 bottles or more are free of charge, but an administation fee of £ 15 will be added for smaller orders.

Please note:

– to be able to collect from our bonded warehouse LCB Eton Park your transporter will need to be able to provide a movement guarantee number

– you are responsible and liable for the wines from the moment the wines are collected by your forwarder

Returns

You can return goods you have ordered from us – provided that they are unopened and undamaged – for any reason at any time within 14 days of receipt for a full refund or exchange. See our Terms & Conditions for full details.